# Invalid Key | HWID Mismatch

This error occurs for either of the following reasons:

* Your key has **expired**
* Your HWID does not match that of the one tied to your license key

In the latter case, please visit <https://loader.pw/request-reset/> and fill out the required data.

{% hint style="danger" %}
After you submit the form, please ensure that you do the following within Discord:

* **Enable** "Allow direct messages from server members"
* **Disable** "Enable message requests from server members you may not know"
  {% endhint %}